PeoplePerHour Limited is a company registered in England and Wales under company number 06369697 and whose registered office is situated at 5 Fleet Place, London, England, EC4M 7RD.
Active Director: Xenios Thrasyvoulou
PPH VAT ID: 907 5841 09
Many of our terms have interchangeable synonyms but we try to stick with a single "official" version to avoid confusion:
Projects vs Offers - a Offer is like a item on the menu with a specific price, wheres a Project is like when a diner asks the chef for something custom and the price depends on the request. Our list of Offers is like a store front where Buyers can browse and purchase what is on offer. A Project is for when a Buyer needs something specific and wants to put it out for tender.
PeoplePerHour is a freelancing marketplace connecting small businesses (known as "Buyers") with a vast pool of talented freelancers ("Freelancers") offering every business service you can imagine from copywriting to logo design, web development to business administration, or writing articles.
Buyers can hire Freelancers in one of three ways for PPH:
Through whichever method that a Buyer and Freelancer begin working together, the Buyer pays into an Escrow account money so that the Freelancer can start work. For a custom project, this money is an agreed deposit amount, for an Offer the money paid into Escrow is the full purchase price.
This money is only released to the Freelancer when the project has been Done! It is against our T&C's to start working with a Freelancer/Buyer if the Proposal is not approved and the deposit is not under Escrow.
All communications, payments and other actions between a Buyer and Freelancer are exchanged and tracked seamlessly through a tool on PPH called the WorkStream. In the WorkStream, the Buyer and Freelancer can continue to working together after the initial job by simply agreeing to further custom proposals.
We empower people worldwide to live their work dream building their business from the ground up and becoming financially and professionally independent.
We are a purpose-driven business. Everything we do stems from our desire to empower people worldwide to live their work dream, building their business from the ground up and becoming financially and professionally independent.
PeoplePerHour is an invaluable resource for small businesses in the UK and outside - giving them access to expert freelance talent on-demand so they can stay lean and flexible while growing.
We’ve been serving the freelance economy since 2007, being one of the first pioneers of the now ubiquitous on-demand economy.
Since then we’ve amassed a community of over 10 million skilled freelancers, served almost 1 million businesses across over 180 countries and paid out more than £130 million to freelancers over the years.
We believe that the freelance economy is still at its infancy. We take the view that our duty is to serve it as holistically as we can, to bring our mission of allowing people to live their work dream to everyone.
We constantly push the boundary by launching new products, investing our organic profits in new product development not just on the PeoplePerHour platform but also others in adjacent markets serving more specialised use cases. TalentDesk.io is our latest example of that - an enterprise SaaS product that allows large corporations to manage all their freelance workforce easily and seamlessly in one place, at scale.
PeoplePerHour started in 2007 with a pen, pad and telephone. A lot has changed since then but our goals remain the same; connect clients to our community of expert freelancers who are available to hire by the hour or project; provide flexibility to work when it suits you, outside the archaic 9-to-5 day; and enable people to live their work dream.
So far we’ve connected over 1 million Buyers and freelancers and paid over £100 million to freelancers - We think we might be onto something.
Founded in 2007 with a simple vision to connect clients to freelancers and empower people to live their work dream. Still founder owned and led — and the longest running freelance service in the UK — we continue to innovate and grow the online freelance community.
PeoplePerHour has solved over 1 million problems for businesses. Our platform’s powerful collaboration features enable freelancers to solve problems, grow businesses and create lasting working relationships into the future.
PeoplePerHour has paid over £100 million to our freelancer community. Whether you’re a freelance veteran or just getting started, our platform is a great place to build and sustain your freelance career.
PeoplePerHour is a business built on the idea that companies need to be flexible and efficient when it comes to employment.
PeoplePerHour have been assisting small businesses around the world in finding affordable talent to perform small tasks or to work on specific projects.
PeoplePerHour is an online community of freelance talent that helps companies outsource specific projects to remote workers when needed.
Cloud-based platforms are making it easier for firms to find the people they need from a global talent pool, and for freelancers to advertise their skills.
We love what we do and collaborate every day hungry to change the world of work
Our culture centres on constant innovation. We are still founder-led, independent and run the business with a very long term view. We take decisions not for next month or next quarter but for decades down the line. We work collaboratively, bringing great minds of different skill-sets together to solve challenging problems that constantly keep raising the quality bar of our products and deliver an enhanced customer experience.
We do this by keeping truthful to our values.
Everyone cares about what everyone else is doing. We don’t stick to our little patch in the corner, we all care about the overall result and what each of us is doing.
We believe that great minds actually don’t think alike, and that a diverse skill-set of bright people coming together, challenging each other, generates a better result.
They say that owners care about rubbish on the floor, they don’t see it and think it’s the cleaners job, they pick it up.
At PeoplePerHour there is nowhere to hide, we have no room for complacency, politics and passing the buck. We all act like owners, are owners, and take responsibility and accountability for our actions, and more; because we all care about the overall outcome.
Over a decade into our long journey, even though we are now profitable and more comfortable than at the start, we certainly don’t get complacent.
We are still hungry and keep pushing the boundary for more, for better, constantly improving our products and investing in a better experience for our customers.
We are all a bunch of inquisitive people who love learning, pushing ourselves and those around us. We love exploring sides of people that we never thought we had.
We’ve had people join us for admin roles and turn into PR’s, people join in payments and turn into QA’s, tech people grow into Product functions, others go into Data Science and so on. We believe that with the right mindset, hunger and determinations anything is possible, and we have proved that many times over.
At PeoplePerHour, everyone will tell you that there is no sugar-coating, no massaging, no walking on eggshells. We are all proud of our work. Proud of the purpose we serve and therefore fiercely protective of it.
Which is why we say things as they are, straight and direct. Because without brutal honesty, greatness cannot be achieved. We believe that sugarcoating results in a climate that fosters mediocrity and politics, versus meritocracy and greatness. We choose the latter.
We believe the future of work is centred around freedom. Freedom to choose how you work, where you work and for you to be in control of your own time.
There’s never a bad idea at PeoplePerHour. Everybody is open to being asked why or how, and nothing is set in stone. It’s this shared openness which enables us to be flexible and to investigate alternative ways to bring ideas to the platform.
The way the world works is going through a massive change thanks to innovations in technology. Our team has a finger on the pulse, always testing, adapting and innovating to push the boundaries of the industry.
We’re a quirky bunch, but we all share the same core values: we’re passionate, energetic, committed and gutsy. Most of all we believe and celebrate our cause which is to empower people to live their work dream.
Our full-time team span the globe; from London to Athens, Manilla to Hyderabad and more! The best bit? Whenever we need a helping hand, we can turn to our ever-growing PeoplePerHour community to hire one of thousands of skilled freelancers around the world. They help bring PeoplePerHour to life and are full of great ideas as they use the site, contributing to the magic every single day!
Born on labour day Xenios has been tasked by cosmic forces to disrupt the labour market. He started PeoplePerHour in mid 2007 manually micro-brokering small projects between business and freelancers using pen, paper and a phone (occasionally email too!).
Today, 700K+ lines of code later, the site serves over 1m people worldwide, and Xenios has gone from pen % paper to being on BBC News, Bloomberg, Wired, Forbes, the Financial Times, and many more, as a thought leader in the burgeoning freelance / on-demand economy.
When not working (which isn’t very often), he blogs , paints, visits Art galleries, cooks a messy meal (more often than not too close to burning his place down), plays sports or watches movies. He holds an MA & MEng from the University of Cambridge and did a short stint at Harvard Business School - enough to convince him never to do an MBA!
Xenios is originally from Cyprus.
Tom started working at PPH in 2008 and was the first full time developer. Tom remembers the days where the technical landscape was quaint – where we didn’t use Amazon Web Services, or GitHub, where adding rounded-corners to a button took a hour to do, where being a “full stack developer” was actually normal, rather than the superpower it is today.
We’re shaping the future of work, with new products to discover, connect and manage any project. We’ve already empowered millions of people worldwide to become freelancers and connected 1.2 million clients to freelancers. For careers visit https://www.peopleperhour.com/careers
PeoplePerHour connects Buyers to expert Freelancers who are available to hire by the hour or by Project.
Use our quick and easy form to describe the project you’ve got in mind. The more detail you can give, the more relevant freelancers you’ll attract. There is No project too big or too small.
Our artificial intelligence system does the hard work — matching and contacting the best freelancers for your project. Each freelancer then responds with their own tailored proposal.
Review proposals, pick your freelancer and pay a deposit to start the project. Once your project has been completed — and you are totally satisfied — pay the freelancer through our protected payments system.
Search our freelancer listings for rated and reviewed experts in every skill imaginable — One discovery could change your business forever.
Refine your search by skill, location or hourly rate. Contact freelancers and request a proposal for your project.
Offers are pre-set bundles from freelancers. Browse a huge variety of offers — from as little as £10. Offers are an excellent way for Buyers to test out ideas and build lasting relationships with freelancers. If you're happy with the results, request a follow-on project.
Keeping track of a project can be a full time job, that's why we built project streams — our secret weapon to keep every project organised. Communicate ideas, receive files and share feedback all from the same space. And once a project is complete, pay freelancer invoices at the click of a button, right from the project stream.
The project stream collates all your received proposals in a single place for you to compare and review. Accept the proposal that best suits your project and begin collaborating instantly by paying a deposit.
PeoplePerHour protects your money (in escrow) until you tell us you’re satisfied and ready to release funds.
Project streams bring together everything needed to produce great work: messages, attachments, feedback, payment and a lot more — all in one place. Receive real-time notifications, track freelancer progress and revisit your chat history. Managing a freelancer has never been easier.
At the end of a project and only once you’re totally happy with the work done, pay freelancers with ease straight from your project stream. Click pay and funds are released to your freelancer. Top-up your PeoplePerHour account and make future payments even easier.
Your PeoplePerHour account keeps your money safe (in escrow) until you release it to your freelancer. If ever you’re not happy to release funds to a freelancer, every PeoplePerHour account comes with access to our customer support team who will help resolve any dispute — keeping your money safe, no matter what happens.
We take the quality of our freelancers very seriously. That’s why leaving your feedback after a project is so important to us. Reward your freelancer for their hard work — give them a rating out of five, write an in-depth review and share your experience with future clients. Your feedback makes a huge difference to the community.
Complete an online application to join the exclusive PeoplePerHour freelancer community. Every application is reviewed and approved by our moderation team, ensuring only the best freelancers are matched to client projects.
Once approved, you’ll gain access to a stream of projects from our international client community. Now you’re ready to provide your services to thousands of business — go get ‘em!
Your profile is your most valuable resource. Clients browse your profile when deciding who to work with on a project, so it’s essential that you present yourself in the best way possible. Personalise your profile by sharing your career experience, define your skills and tell your own story. Show examples of your work in your portfolio, be descriptive and keep your profile up-to-date.
As a freelancer on PeoplePerHour, our artificial intelligence system matches you to the most suitable projects based on your profile and abilities. You can search for projects manually or save automatic searches to notify you of new projects. Find projects that match your skill and ability then submit a compelling proposal to win the project. Send 15 proposals per month for free, if you want to quote on more projects you can buy additional credit.
We know that every freelancer on PeoplePerHour is different, so we created offers. Don’t be defined by a skill or category - express your own skills with self-tailored offers. Sell your custom services in bitesize offers and start building lasting relationships with clients.
A good freelancer knows that managing a project takes a lot more than just delivering the goods at the end of a project. Freelancers need to collaborate, re-think and respond. That’s why we built project streams — our secret weapon to keep collaboration during projects organised. Easily communicate with your Buyers, share assets and gather feedback, all in one place.
When a project takes your eye, complete a proposal and respond to the Buyer. If you have questions – ask them, if you have suggestions – make them. Set realistic budgets and achievable milestones. It’s that easy! You’re protected from the moment your proposal is selected as Buyers pay a deposit into an escrow account, which is held safe until you complete the project and raise an invoice.
Once you’ve completed a project, effortlessly raise an invoice directly from your project stream. Everything is prepared for you — all invoice data is automatically populated based on your project. You decide if you’re ready to invoice the full amount or enter your own values. Your Buyer is notified instantly and once they authorise payment funds are moved from the project’s protected escrow account into your PeoplePerHour account.
Clients love completing projects through PeoplePerHour because they are engaged in the new skills and abilities you provide. During a project, you’ll uncover many insights to your client’s business and these are a great opportunity to develop lasting working relationships. The project stream is designed for you to manage ongoing and recurring work including auto-invoicing on set dates.
PeoplePerHour is a professional platform and clients expect professional experiences. Your client reviews you at the end of every project on the quality of their experience. Freelancers who are consistently rated highly benefit from higher rankings, increased visibility and greater success on the platform.
Sign up to gain access to our global marketplace and get matched to the most suitable projects based on your profile and abilities: Become a Freelancer
PeoplePerHour is a community built around trust and your safety is our primary concern. A lot of work happens behind the scenes at PPH to keep the community safe but we also offer key tools so that you can also use the marketplace safely, whether buying or selling services.
We strive to keep PeoplePerHour a safe space to collaborate and make great work happen. In order for you to collaborate in confidence, we offer certain protection towards our buyers. To benefit from this protection it is essential that you keep all communication with the freelancers on our platform so we can monitor and assess the situation objectively.
You will find lots of information available about the Freelancer on PPH to help you choose wisely including:
The best way to ensure you work well with someone is to simply try it. On PeoplePerHour you can simply start working with someone for as little as one hour and see how it goes. Not much can go wrong if all you’ve wasted is one hour.
If you are committing to a larger amount of work we recommend that you look at the Freelancers profile and past reviews.
We highly recommend you use the escrow facility sensibly, only release funds when you get the work agreed for the project or particular milestone you set with the freelancer.
PPH is a marketplace for talented freelance professionals to offer their services. We have several tools in place to help make sure that you have a successful experience and get your Job done.
The WorkStream is a tool to keep track of all communications connected with a particular project. A WorkStream is created when you first start communicating with a particular Freelancer. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need PPH support to resolve a Dispute with a Freelancer, the WorkStream is used as the sole indisputable evidence to determine a fair outcome.
To protect Buyers and Freelancers alike, we provide an Escrow system where a Buyer can deposit funds at the start of a project so that the Freelancer has the confidence to start work but also so that the Buyer does not have to risk paying any money upfront. Funds are released to the Freelancer as payment by the Buyer when they are happy that the project has been completed.
When work has been completed your Freelancer will raise an invoice to you through the WorkStream. Once you have checked the work delivered and you are happy that it has been completed (if it is a fixed price project or offer) you can confirm payment which includes releasing funds in Escrow.
Paying outside of PPH leaves you unprotected. PPH cannot provide any assistance for projects where any payment has been completed outside of PPH, against our terms and conditions.
Is the pay amazing and you have to do very little in return? As attractive as it may seem to be wary of such dream projects, particularly if you haven’t worked with the Buyer before. If you have any doubts then as hard as it can be, it’s often safer to steer clear. Also be cautious of any Buyer requesting free samples of work or suggesting free trials with promises of larger work; if the samples in your portfolio aren’t sufficient then make sure to always send samples via the WorkStream with suitable watermarks or in low resolution (if applicable).
To protect Buyers and Freelancer alike, we provide an Escrow system where a Buyer can deposit funds at the start of a project so that the Freelancer has the confidence to start work but also so that the Buyer does not have to risk paying any money upfront. Freelancers are encouraged to always ensure that there are funds in Escrow before starting any work, or at least before handing over deliverables, and to think carefully about the Escrow deposit amounts you request in your Proposals, particularly for new Buyers.
The WorkStream is a tool to keep track of all communications connected with a particular project including any key agreements such as deliverables and timescales. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need PPH support to resolve a Dispute, the WorkStream is used as the sole indisputable evidence to determine a fair outcome.
When you have completed work arrange for payment by the Buyer (including releasing funds held in Escrow) by raising an invoice in the WorkStream. Paying outside of PPH leaves you unprotected. PPH cannot provide any assistance for projects where any payment has been completed outside of PPH, against our terms and conditions.
Avoid exchanging personal contact details as much as possible, particularly before a Proposal has been accepted or an Offer has been purchased and funds paid into the Escrow account. Never share your bank details, forms of identity nor address details with anyone you “meet” online whether on PPH or elsewhere. Remember you can communicate fully in the WorkStream including exchanging files and even share samples of your work via your Portfolio, and all payment must be conducted safely through PPH without the need to exchange personal information such as bank details.
Our Customer Support Team are on hand to provide you with advice if you are unsure about anything and also to take fast action on any rogue individuals threatening the safety of the community. Alternatively, you can quickly report problems to us by using the "Report" flag you will find on every listing, message and member profile page.
If you have come across any profile, offer or project that you believe is a scam or have experienced issues with messages and communication within a workstream, it is encouraged to report this to PeoplePerHour.
To report a profile, follow these steps:
PPH is a marketplace for quality services. So that both parties know what is expected of them and to ensure a successful experience, we've defined the key rules both Freelancers and Buyers are expected to adhere to when working together.
These rules form part of the PPH T&Cs. Bad Freelancers and Buyers harm the PPH community. If you are working with a Buyer or freelancer that is not sticking to these rules then please report them so that we can provide assistance.
Here are the Rules of Engagement for Project delivery:
To contact the Customer Support team please kindly create a support ticket which you can do from https://support.peopleperhour.com/hc/en-us/requests/new.
Please ensure that when you contact the team to include the email that is linked to your PeoplePerHour account and provide as much detail as possible.
Please allow up to 7 working days for the team to respond to your query.
Please be advised that due to how our internal system works, support tickets are sorted by the date of a customer's last reply. This means that if you were to submit more than one ticket, you will likely experience delays.
Our Customer Support team's opening hours are between 8 AM - 4 PM UK Time, Monday to Friday.
Please be aware that during National Bank Holidays (UK), responses may take longer than usual and there may be delays.
Please note that the support team does not operate over the weekend and therefore, is likely that your query won't get picked up until next week at the earliest.
We don't like technical glitches here at PeoplePerHour but occasionally they do happen. PPH is designed to work with the most recent versions of Google Chrome, Firefox, Safari and Internet Explorer but we recommend using Google Chrome and find that most users don't experience any issues.
Update your web browser to the latest version. PeoplePerHour is built using the latest modern web technologies, which makes PPH safe, quick and powerful but this does mean that users with older web browsers can see odd things happening. Please check that your browser is up-to-date and if you are still experiencing difficulties then contact us.
Buying top freelancer services on PeoplePerHour can't be simpler! Here's your quick starter guide:
At PeoplePerHour our Buyers and Freelancers are authentic. We urge our users to use their real profile picture, their real information and above all be true to themselves when they create a Project or an Offer.
Users that breach our Terms and Conditions by creating fake accounts or adding false Payment Information.
As a new user, you can sign in by using either Facebook or LinkedIn. If you do not wish to do so then you can proceed and create another account. Before proceeding you will have to Verify your Account.
As a Buyer, your account will be created within seconds! By looking under your profile avatar image you will have the option to proceed and Browse for Offers, Post a Project or find the Freelancer that matches your searches.
By looking under your Buyer Dashboard you will be able to see any information regarding your account such as your open jobs, your Workstreams in Progress or if you have an Invoice which is due for payment.
Share the love! Send a discount voucher to your friends and you will get cash when they complete their first project.
As a Buyer, you have the option to browse freelancers based on your location if you want them to proceed with an on-site project. Selecting “ON-SITE” will filter for freelancers that are near your deduced location and are willing to undertake on-site work. Also, in this case, the location information is replaced with the approximate distance of the freelancer from your location.
In order to search more accurately, you can enter a specific zip code or postcode of your country to search near that location. By clicking on Location > On-site, you have the option to select your freelancer based on your nearest location.
If you have specific requirements for a piece of work that you need to be completed by a professional and you want to receive proposals from talented freelancers then you can post the details in a project. It's completely FREE to Post a Project.
How to post a project:
Complete the details about your project in the form. Here are some tips for completing each field:
What do you need to get done? Give a good and brief summary of what the project is, ideally making it clear the actual skill set you need. This information will be displayed in the project listings so you want to make sure it stands out and attracts the best freelancers with the skills you need.
What happens next?
Once posted, your project undergoes some automated checks to make sure that it meets PeoplePerHour policies before being promoted to all freelancers in the project listings and in email notifications. You should very quickly start to receive proposals from freelancers, you will receive an email notification so that you can log in to your PPH inbox, view their proposals and hopefully find your ideal freelancer!
When posting a project we have just a few policies that Buyers are expected to adhere to. These policies are designed to make sure that the PeoplePerHour marketplace works well for everyone. These policies form part of our terms and conditions. Projects that break these policies will be removed and we will always contact you to explain why so that corrections can be made.
Prohibited projects: All kinds of work can be posted as a project on PeoplePerHour. There are just a few things that aren’t accepted:
Tips when Posting a Project:
When submitting a Project proposal, the Freelancer must specify the required deposit to be paid. The deposit is the amount to be paid into escrow by the Buyer before work is carried out. For fixed priced Projects we recommend setting a deposit at 100% the proposal value for small projects and 50% for bigger projects. For Projects with Hourly rates, the minimum deposit depends on the size of the job (number of hours to work).
We require Freelancers to submit a minimum proposal value at 80% the job budget indicated by the Buyer. This is to keep the quality of bids in line with the expectation of the buyer.
Fixed price Projects:
| Proposal amount | Recommended deposit | Minimum deposit |
|---|---|---|
| £0-40 | 100% | 100% |
| £40+ | 50% | 30% |
Note: same bands apply regardless of currency (i.e. if proposal is less than £40, $40 or €40, the minimum deposit is 100%)
Projects with hourly rates:
Minimum deposits are dependant on the minimum number of hours needed (selected by the Freelancer when posting the Project and only used for Projects with an Hourly rate).
| No. of hours | Recommended deposit | Minimum deposit |
|---|---|---|
| 1-4 | 100% | 100% |
| 5-10 | 75% | 50% |
| 10+ | 50% | 25% |
After a project post, the Buyer can place a deposit for the project. If they do the project will be marked as PRE-FUNDED which reassures freelancers that they are serious about awarding the project. Therefore the project will get better Proposals from more freelancers. Also, Auto-Assign projects were removed from the site because it was not an option many of you used.
From a buyers perspective the Interview Questions work just like a real-life interview - they are a chance for you to get to know your prospective Freelancers better, and a chance for you to see how well you will get along. There are some standard questions you can set as well as the chance to write custom questions.
From a Freelancers perspective, the Interview Questions are a chance for the Buyer to get to know you better, and a chance for you to sell yourself even more in your proposal.
If you have received a notification that the project you have posted needs editing then you should have also received an email to the default email address for your PPH account explaining what needs changing (check your spam folder in case it was sent there).
If you can't find the details then check these things in your project as the most likely causes:
How do I edit my Project to get it re-posted?
Your project will then be re-checked and should be posted live on the site quite quickly, after our moderators have checked it over.
All kinds of projects can be posted on PeoplePerHour, however, there are just a few types of projects that PPH is not suitable for. If your project has been declined then you should have also received an email from us to the default email address on your PeoplePerHour account explaining why (check your spam folder in case it was sent there).
If for some reason you haven't received the email then take a look at the Projects posting policies which explains the types of projects that can't be posted on PPH.
If you believe your project does meet these policies then simply post your project again and we will take a second look.
When working on a project here is the key advice for both parties to follow to guarantee success:
Set clear expectations upfront Things to make sure are explicitly agreed upfront in the WorkStream include:
Avoid "He said / she said" Keeping track of everything that has been discussed and agreed on a project can be a challenge which is why we have the WorkStream on PPH. Here we strongly encourage you to track everything so that you both have the same record of events and can refer back to it. In the rare cases that a project really goes astray, the information held in the WorkStream is key for PPH to assist you in resolving a Dispute.
At PeoplePerHour we understand the importance of establishing a healthy relationship with your Buyer or Freelancer.
Freelancers
In order to contact your freelancer go to the freelancer's listings page using search for freelancers at the top of our header. Browse or search and click through to see the profile of a Freelancer. You want to contact a Freelancer about a new Job you can easily do this via the contact button on the profile page of the Freelancer. You are redirected to the contact page where you specify the title of the Job and a small description. It is recommended to turn the contact into a public Job posting at the same time so that you get more quotes. Click send and a new WorkStream between you and the Freelancer is created.
Offers
While searching for offers you have the option to contact a freelancer under our offers page! If you need any clarification about an offer that the Freelancer has posted, simply click the contact button from the relevant offer.
At Peopleperhour we want to make sure you work with the best Freelancers and be satisfied with the requested project. But how can you find the freelancer that best fits your requirements?
Evaluating a Proposal
There is no perfect Proposal. However, we recommend you look for the following things when evaluating a Proposal:
Evaluating a Freelancer
We highlight the 'highest quality' proposals that a buyer receives, making the process of reading proposals easier for our buyers.
Incoming proposals are separated into:
Once you accept a Proposal for a Project that you posted or bought an Offer, you will be required to make a payment. This payment does not get released to the freelancer until the agreed Milestones have been met or the work is completed to your specifications. The money is a down-payment held as security in an Escrow account until you release the funds.
If the work is not delivered or is not to your standard, you can reject the invoice. PeoplePerHour has an impartial and independent Meditation policy for Disputes (please bear in mind that you have 7 days to raise a dispute once an invoice has been raised otherwise the funds will be released automatically).
We encourage the two parties to resolve it between themselves and if no solution is found the money may be returned to the buyer unless the work has been proven to be delivered or hours have been approved by the Buyer in which cases payment may be released to the freelancer.
Our buyers have the option to purchase an NDA Add-on when they Post a project.
Buyers who purchase the NDA Add-on will require freelancers to accept the terms of the agreement before they can submit a proposal for a Job. Buyers can easily purchase the NDA Add-on through either one of the following options:
After purchasing the NDA for a specific project, buyers will then be able to send an NDA request to every Freelancer they choose for that particular project at no extra cost.
The NDA agreement covers each project separately. So, every time you post a project and you want to be covered by an NDA you'll need to purchase it again.
At PeoplePerHour we strongly encourage buyers and freelancers to work closely together via the WorkStream to ensure that at every step of the way both parties keep communicating well and are happy with how the work is progressing.
Our "PPH Rules of Engagement" outline what is to be expected when working with Freelancers. All Freelancers on PPH provides regular progress updates via the WorkStream and responds to questions from you, the Buyer, within one (1) working day. Sometimes there is simply a good reason why a Freelancer has not responded, such as due to illness. Don't worry, your money will remain safe in Escrow until you choose to release it to the Freelancer.
The process of cancelling a Project depends on whether the Project was already started or not
If you no longer want to receive proposals for your project you have two options:
To pause or cancel a project that you have posted simply follow these steps:
Most of the time projects progress smoothly and as expected but we understand that occasionally circumstances can change and it may be necessary to cancel a project.
After accepting a proposal, you may request a cancellation but please ensure that you notify the Freelancer of the cancellation by placing a message in the corresponding WorkStream.
If there are funds in the escrow account and you believe you are entitled to a refund, you can request a refund. This typically applies when the freelancer has not responded to a question in the WorkStream within 1 working day or the freelancer has not completed work within the agreed timescale. In this case, you can notify the freelancer of the cancellation by requesting a refund using the “Request Refund” action on the WorkStream.
If you (the Buyer) fails to notify the Freelancer in the WorkStream that you wish to cancel the project and the project is subsequently completed, you must pay for the service delivered. You should agree with the Freelancer in the WorkStream what payment is necessary for any work completed (or time spent, if it is a per-hour project).
If you are canceling because the agreed work has not been delivered by the Freelancer and therefore you believe that you are entitled to a refund of the money held in the Escrow account you can request a refund by selecting the "Request refund" button in the WorkStream. After a refund request, we will contact the buyer and freelancers so both get an opportunity to clarify and justify the situations and their actions. Refunds will be processed within one working day once our Payment Team has taken the time to review them.
If you aren't happy with the progress of a project then first raise your concerns with your Freelancer on your WorkStream. Most Freelancers on PPH care a lot about delivering a great service to their Buyers not only so that they can get paid and earn great feedback but also because they want to earn follow-on work with their happy Buyers.
The rule of thumb on PeoplePerHour is that you pay for project; if the project that was agreed (either as part of the proposal acceptance processor as defined in the Offer description) has not been delivered within the agreed timescales, then you don't need to pay and you are entitled to receive a refund of any money held in the Escrow account for the project.
A few things to bear in mind:
To raise your refund request, please click on the option "Request Refund". It is right above the box where you type your messages to the freelancer under your mutual workstream.
The workstream locks upon submission of a refund request and you're not able to go back and amend. You'd need to get in touch with the support team.
When the Freelancer has finished the Project, they will raise an invoice to you for payment. This invoice will appear in your WorkStream and you will also receive an email notification. If there is money in Escrow, paying this invoice will involve confirming the release of those funds to the Freelancer.
If the Escrow funds are not sufficient to cover the invoiced amount then you will be asked to also complete the payment with the payment method of your choice for the remaining amount.
If the Freelancer has mistakenly raised the invoice for the incorrect amount, or if the job has not been completely finished, then you can reject the invoice by using the drop-down menu on the invoice in the WorkStream and let the Freelancer know why.
Remember:
Unfortunately, if you have mistakenly paid money out to the Freelancer before the work has finished, or if you are no longer happy with the work that was delivered you will not be able to follow the standard steps to request a refund because the funds are no longer held in Escrow by PeoplePerHour. However, we recommend that you contact your Freelancer on the WorkStream to explain why you are seeking a refund. In many cases, Freelancers will look to work with you to resolve the issues and may even agree to a refund if they can't.
Only pay your Freelancers invoice and release funds from Escrow when you are happy that the project is completed to the buyer's satisfaction. How do I know when a Project is considered "completed"?
When a Buyer pays an invoice it undergoes some automated security checks from our Payment team. During this time the invoice status will show as "Pending".
In the majority of cases this processing takes just minutes or at peaks times a few hours, however, in this case, extra security checks are needed it may take up to 3 working days.
If a invoice is Pending and it has been less than 3 working days (i.e. excluding Saturdays, Sundays and UK public holidays) since the Buyer paid your invoice, then simply check back again later and you should find that the funds have been released to the Freelancers PPH wallet.
If you have received an invoice from your freelancer but the work has not been finished then reject the invoice from the WorkStream (see the drop-down arrow on the invoice) and let your freelancer know why you have rejected it so that they can get the project finished. As part of the "PPH Rules of Engagement", payment is only made once a project has been finished including the freelancer providing at least two iterations on the deliverables if you are not 100% satisfied at first. Most freelancers on PPH will go out of their way to make sure that their Buyers are happy with the work delivered so just let them know what is missing.
If you are not happy to continue working with the freelancer then take a look at the refund policy to see whether you may be entitled to a refund of any money held in Escrow.
If the work has been delivered and the freelancer has tried to make you 100% satisfied but the deliverables don't fully meet your taste (for example a logo design is not exactly what you had in mind) then you will not be entitled to a refund but you can indicate your opinion on their service by leaving feedback when you have paid their invoice.
When you agree to work with freelancers on PeoplePerHour your money is protected in Escrow until you are happy that the work has been delivered. You confirm payment to the freelancer when you receive their invoice. Equally, if you are not happy with the work delivered you can reject the freelancer's invoice and let them know what needs finishing before you are happy to pay.
All invoices should be paid within 7 days.. If you don't take action on a freelancer's invoice within this timeframe then some automatic actions will be taken so that the freelancer does not go unpaid for work delivered, as follows:
We always encourage freelancers to ensure that the escrow is funded at all times. Initially, we recommend that the deposit covers 50% of the Proposal amount. If the project is ongoing and there are not sufficient funds in escrow, it may be appropriate for the freelancer to request further deposits throughout the project. If this is a one-off project and the deposit already covers all or most of the expected final cost then it may be that the freelancer may have made an error. Simply message the freelancer and ask why they have made the request. If it is in error the freelancer can cancel the request.
The feedback ratings on PeoplePerHour are an important indicator of the reliability of a user based on their track record under our platform.
On a user's profile page you can see the feedback scores they have received on jobs as a freelancer ("My Freelancer Activity") and as a Buyer ("My Buyer Activity").
You will also see their overall feedback rating which is the % of positive (4 and 5 stars) reviews that they have received over the total number of reviews received.
How to leave feedback:
If you have changed your mind about your experience with a freelancer or a buyer after you have left feedback, unfortunately, it can't be changed. You should leave honest feedback that is a true reflection of your experience with the freelancer. Feedback is only left after you have paid your freelancer's invoice for work completed, and you should only pay invoices when you have checked the work delivered. However, if you made a genuine typing error (for example accidentally selected 2 stars when you meant 5!) then we urge you to immediately contact the Customer Support Team.
When you have funds in your PeoplePerHour Account, you can either choose to leave them there for buying additional proposal credits or even buying services yourself, or you can withdraw them to your PayPal, Payoneer or bank account.
To withdraw funds from your wallet, use the Withdraw Funds link you will find in your Payments section.
Your PPH Account has 3 main currencies. GBP, EUR, and USD. Some withdrawal accounts have a specific currency, therefore, make sure you withdraw to the correct currency. For example, if your Payoneer account is USD and you have GBP funds you will have to convert those funds first and then withdraw them.
Upon submitting your withdrawal request, this needs to be processed by PPH. Typically this will occur within the next 2 working days, and it's an important part of the withdrawal process in order to verify that all the required information has been provided, and the necessary security measures have been executed.
Please note that funds will only become available for withdrawal after the clearing period, which can take approximately 14 working days to process.
Upon completion of the Withdrawal Request process, you will get notified via email and through the respective "Transactions" page (under your Payments menu), where detailed information will be provided both in case of Approval or Rejection of your request.
After your request has been processed and approved by PPH, the funds will be on their way to your withdrawal account.
Different withdrawal account types take a different amount of time for the funds to reach your account:
Please note that processing times may be affected by holiday periods.
At PeoplePerHour our Buyers and Freelancers are authentic. We urge our users to use their real profile picture, their real information and above all be true to themselves when they create a Project or an Offer.
Here's your quick guide to winning work and earning an income on PeoplePerHour as a Freelancer!
Please note that funds will only become available for withdrawal after the clearing period which can take approximately 14 working days to process. Please also be aware that National Bank Holidays may also have an impact on processing times.
Your profile is like an online CV and is an important resource to assist buyers in choosing who to work with, so it’s key to make sure you present yourself in the best possible way. Do not forget the more information you add the better!
Here are some of our top tips:
The endorsements feature is a great way to boost your profile by enabling you to get your happy clients from the offline world (or even ex-colleagues or bosses) to recommend you. This feature is particularly useful if you are a new freelancer on PPH that hasn't yet won any work enabling you to add credibility to your profile.
Endorsements is an added way to build reputation on PeoplePerHour. Reach out to your network and ask them for an endorsement. It will push you up the ranks and search results. If you get 5+ endorsements you will get this prominent badge on your profile. You can also work on Zero Service Fee with all your endorsers!
Endorsements will not affect your feedback rating but they will help you win more work by:
Get started with endorsements:
Your profile is your “shop front” as a Freelancer so it is recommended that you invest the time to include as much information as you can to highlight your skills and credentials. When creating your profile we have a few policies that Freelancers are expected to adhere to. These policies form part of our T&Cs.
Prohibited profiles: All profiles are allowed on PeoplePerHour except for the ones that advertise the following services:
Tips:
Do Include as a profile cover a quality image or photo of yourself or a scenery. Avoid an excessive amount of text keeping it to the length of a tagline. You can include a visual representation of your work or part of your actual portfolio if visual.
Don't Contact details in your profile description, cover image, portfolio items or any other section of your profile. This rule is first and foremost to protect you; we would discourage you from publishing your contact details visible on any public site.
Fill out your profile as much as possible, and really focus on your headline and the first three lines, as this is what will show above the read more tag on your profile.
We suggest checking out other freelancer profiles who share the same skill set as you for some ideas! If buyers are not approaching you with offers, try and consider reaching out to potential buyers with proposals - we provide 15 free proposal credits per month.
As part of your freelancer profile, make sure you have a decent picture. We really encourage personal headshots rather than company logos or cartoon-style figures.
Buyers like to get an idea of who their freelancer is, so use your headshot to your advantage in your freelancer profile. We also encourage professional profile pictures. So, if you were planning on using the one of you swigging a beer on a beach in Spain, we’d urge you to reconsider!
Your freelance portfolio is your biggest sales tool — it shows your potential new customers what you’ve done before, and the quality of work you could do for them. If you want to quickly land your first client, load your very best pieces of work to your freelance portfolio, with your best six pieces first. (These are the ones that will be shown first on your profile.) The good news is, you can add as many pieces to your portfolio as you like!
But, we also know that new freelancers might not yet have a freelance portfolio to show off. If this is case for you, don’t panic! Even as a brand new freelancer who’s just starting on the journey to living your work dream, you can build a portfolio easily and quickly.
Offers, are just one of the things that set PeoplePerHour apart from some of our competitors.
Offers are ‘off-the-shelf’ jobs that you can complete for different buyers over and over again. For example, if you’re really good at writing blog posts, you can easily create an offer for writing a 500-word SEO-friendly blog post for a set fee. That offer can then be bought by the PeoplePerHour community of buyers.
Offers are brilliant additions to your freelancer profile and act as your very own little shop that you can promote both on and off the platform.
Interesting fact: over the last six months, PeoplePerHour buyers have bought 30602 offers, compared to accepting 28867 public freelancer bids.
Go ahead and create as many offers as you like! This can be a great way to land your first customer.
As our monthly gift to you, PeoplePerHour will credit your freelancer account with 15 proposal credits at the start of each month, free of charge. All you have to do is use them.
It’s unlikely you’ll gain your first client without bidding on projects. Applying for projects regularly and writing a stellar proposal will help to convince new customers that you’re the right freelancer for the job.
Our guidance on writing a great project freelance proposal:
Do Keep all of your communication in the worksteam.
Don’t Send the same blanket template out to every project.
“Patience is the key to your success. You may get impatient and depressed when not getting jobs immediately but you need a little time to build trust with buyers. Once it is done, you will get a flow of work.”
Over 40% of projects on PeoplePerHour lead to follow-on work, so other than getting paid on your job and getting the all-important good feedback, you have even more incentive to deliver a great service to your buyers.
Here are some tips on how to keep your buyers happy and returning for more:
We urge our Freelancers to verify their accounts with us whilst using their real profile picture as well as their real information.
Our Payment Team is here to assure that all of our users are verified under our platform and that there is no bypassing or any breach of our Terms and Conditions.
We hope you understand that we have the best interests of our customers and KYC compliance regulations in mind when performing these checks.
PeoplePerHour provides you with several important tools to keep you protected and ensure you get paid:
These are the steps to Getting paid on PeoplePerHour:
Please note that funds will only become available for withdrawal after the clearing period, which can take approximately 14 working days to process. Please also be aware that National Bank Holidays may also have an impact on processing times.
Once you have completed the agreed work on the project or offer to receive payment you just need to raise an invoice to ask the Buyer to release the deposit funds from Escrow and pay any remaining balance.
Your invoice will appear on the WorkStream and your Buyer will be notified by email. Your Buyer is asked to pay your invoice within 7 days.
A couple of points to note:
I'm afraid there isn't a way to change an invoice once it is raised. If the invoice hasn't been paid yet, you can cancel and reissue a new one. If it has been paid however, there is no way to change it.
If your Buyer has rejected your invoice then get in touch with them on the WorkStream to find out why and see what you can do to resolve the issue. Most problems are fixed with timely communications. If they are not happy with the work that has been delivered ask for their detailed feedback so that you can meet their needs.
Remember as per the "PPH Rules of Engagement":
If you have delivered the work that was agreed in your proposal for a custom project or in your Offer description, to a good quality standard (it is error-free, etc), provided at least two iterations of the deliverables, and the Buyer is still refusing to pay then you can raise a Dispute to PPH for assistance in your WorkStream.
The majority of Buyers on PPH are serious about their jobs and paying promptly for the work delivered. However, if you have completed a job, raised your invoice and you haven't received payment from your Buyer within 7 days PPH will chase this payment for you including automatically releasing money held in Escrow and if necessary suspending the Buyer's account until they pay any missing sums.
Unfortunately, if there is insufficient money held in the Escrow account there are no guarantees that PPH will be able to recover the full payment for you, although we will do our very best.
Tips to avoid payment issues:
To complete a withdrawal request go to Actions >> View Earnings on your profile.
To withdraw your money, you will need to go through a clearing period that lasts approximately 2 weeks, depending on your profile. You will also be able to see your current clearing period on the View Earnings Page, under the Control Panel section.
As a Freelancer, your pending withdrawals can be viewed under your Transactions tab: Payments > Transactions > Funds Withdrawn. This gives you a full list of all your transactions with PPH.
To add a withdrawal method to your PeoplePerHour account, simply:
To link your payment account, both your payment account and PeoplePerHour account must be under the same name. If the name differs, you must change your PeoplePerHour account to match your payment account or vice versa.
As a rapidly growing business, we have to follow stricter regulations and complete more checks before we can release payments that are made through our platform in order to protect our users. We can assure you that our processes, terms and conditions, and actions, all comply with current law.
The length of your clearing period will be determined by how much you have earned on PeoplePerHour in the previous two calendar months. This ranges from 3 days to 14 days. Following the clearing period, all withdrawal requests will be processed by the PeoplePerHour team within 2 working days.
You will be able to see your current clearing period on your profile. Head to Actions >> View Earnings and go to Control Panel.
The feedback system on PPH is to enable Buyers and Freelancers the chance to leave honest feedback about their experience. The feedback rating and comments given is an individual's personal opinion and therefore it may be quite subjective and you may not always agree with it.
If you are not happy with the feedback the Buyer gave:
PPH is a marketplace for professional freelance services, where consistent, top quality and reliable Freelancers are rewarded with greater visibility and opportunities for success. The standard on PPH that defines a top quality Freelancer is represented by the acronym CERT. CERT is our official ranking algorithm. Think of it as a shiny TripAdvisor badge or a special qualification showing potential buyers that you are trustworthy, experienced and professional.
What does CERT stand for?
Content, Engagement, Repeat Usage, Trust.
This represents how well Freelancers advertise their services and win work, such as:
This represents how successfully Freelancers work on jobs with Buyers, and follow the "PPH Rules of Engagement", including:
This represents a Freelancer successfully achieving high levels of follow-on work from loyal Buyers.
This represents the amount of credibility and reputation Freelancers have built on PeoplePerHour, such as:
Why do we use CERT?
We use CERT to reward highly-qualified freelancers so that they get the most exposure to buyers. The higher the quality work you do, the more we reward you and the higher your CERT level.
What do we define as high quality?
There are several factors which we take into account when awarding CERT. This includes:
How are CERT levels broken down?
CERT ranges from 1-5 with 1 being the lowest and 5 the highest. 0.5% (around 200) of freelancers will even receive a Top CERT badge which is as good as it gets in terms of CERT. CERT is a continuous process and freelancers receive a badge on their profile which shows buyers which level they are on.
CERT levels:
CERT is a continuous score that works in the background. However, to make it easier for people to understand, we have broken it down into levels. Freelancers get a badge on their profile to reveal their CERT level.
The response time is displayed automatically by the system and refers to both your workstream reply time and also how swiftly you respond to job invites.
This will update over time and your response time will also get shorter if you are consistently responding to buyer messages and accepting/ rejecting job invites.
The response time in the Freelancer Profile page is calculated with:
response time = (X+A)/(Y+B) (in hours)
Where:
X is How long it takes a Freelancer to respond to an invitation to bid, in hours (but maxed at 168).A is How long it takes a Freelancer to respond when someone buys one of their offers, in hours (but maxed at 168).Y is The number of invitations to bid.B is The number of streams created from Sold Offers.Then:
Response time is calculated only for project invitations and offer streams and it is the time that a freelancer needs to respond the first time. It is not calculated again while the 2 parties communicate inside the streams.
Examples:
We have a feature called "Freelancer Availability" with the aim to improve communication between buyers and freelancers, reduce conflicts and increase freelancer response rate.
Freelancers are able to specify if they are available to chat about a new project and start working on it immediately. Buyers can easily filter and contact freelancers that are around and available to start their quick and urgent projects instantly.
It's important for buyers to have an accurate indication of when freelancers can carry out work. Failing to meet the buyer's expectations in terms of availability can lead to lower CERT and even suspension of the freelancer's account. This applies to all Freelancers with approved applications to sell on PeoplePerHour.
There are four important tools that allow freelancers to control when they can start working on a new project or how much work they take on and manage delivery date expectations:
Some extra information follows:
Availability Status:
Max Open Orders:
Working Days:
Off Days:
Welcome aboard, you're only 3 steps away from joining our amazing freelancer community on PeoplePerHour!
We hope this guide helps you get to grips with what to expect during the application process and provides you with the information you need to start your freelance journey on the platform. Let’s get started:
Step 1: Verify your email
After you’ve entered your contact details, PeoplePerHour will send you an email to verify your email address. You won’t be able to start the application form until this step is completed so it’s important that you do so to proceed to the next step.
Step 2: The Application Form
Once your email is verified, you’ll be asked to fill out a quick application form and to complete the following details:
Step 3: Submit your application!
You’ll have the option to submit your form by either having it Fast-Tracked (reviewed in 1 working day) at an additional cost or going through the normal review process (reviewed within 7 working days) free of charge.
After you’ve chosen your preferred option and you’re happy with all the information you’ve provided, your application can be submitted! You’ll get an email confirming this immediately after.
The moderation team will then get to work and review your application within the time period you’ve opted for. Once an outcome has been reached, you’ll then be notified via email of the decision.
With this, we hope to welcome you to the platform soon where you can start making bright ideas happen.
New Freelancers initially have a 3 month period (qualifying period) to make just 2 sales or bill an aggregate of £100, receiving average feedback of at least 4 stars in order to retain the full access to Freelancer features. If this is not achieved within the 3 month qualifying period the account will become “limited” as for the freelancer features. This is in order to maintain the highest quality in our Freelancers base.
Freelancers have the option to extend their qualification period :
If you have already completed some sales or billing before the end of the qualifying period, this will be taken into account in the extended period. E.g. if you have 1 sale with good feedback you need just one more or just a few more invoiced transactions.
At PeoplePerHour our daily job is to have a trusted and confident community. We are working to assure that all our freelancers are ready to go beyond and live their work dream and, therefore, we need to follow some approval rules as a company.
There is a very vigorous moderation process in place to ensure we protect other freelancers on the platform.
All applications are reviewed by our moderation team and there are multiple criteria that must be met in order to join the freelance community on PeoplePerHour.
These criteria include, but are not limited to:
If you believe that your application was denied because of the above reason, we advise that you reapply in 3 months time and ensure that you strengthen your portfolio before doing so.
Please note that we do not offer an appeal process for applications that are rejected.
New Freelancers initially have a 3 month period ("qualifying period") to make just 2 sales or bill an aggregate of £100. You must also receive an average feedback of at least 4 stars in order to get full access to the Freelance features on the platform. If you have already made sales and have 5 stars, then you should have access to these features.
Offers are small pre-packaged projects that can be delivered for a fixed price within a few days (a maximum of 5 days). In essence, an offer is an ‘express project’, which is a great way to showcase your services and attract new buyers who can try you out on a smaller piece of work. Over 40% of offer sales lead to larger follow-on work!
Offers aren’t just for "traditional" services such as proofreading or designing logos. You can offer anything you like (within our guidelines!) so if you can teach cake decorating or self-defense why not create an Offer for that!
Offers are "express" jobs delivered within a maximum of 5 days so don't promise you can "Develop a website" or similar!
If your services normally require far longer than 5 days then think about what kind of starter package you can offer. A large percentage of Offer sales go on and lead to much larger custom projects with buyers so it is a great way to acquire new buyers.
How to Post an offer:
Once you post an offer, it is sent to the moderation team to review. This can take up to 1 day to process. This is what is meant when you see "pending" on your profile. Once reviewed, you'll get an email with the outcome!
Offers are fixed price services by Freelancers. They are the perfect way to showcase the services a Freelancer can offer in “bitesize” form to attract new Buyers.
When posting an Offer we just have a few policies that Freelancers are expected to adhere. These policies are designed to make sure that the marketplace works well for everyone. Offers that break these policies will be removed and we will always contact the Freelancer to explain why so that corrections can be made.
IMPORTANT NOTICE: There have recently been delays in likes processing from sites like Facebook which may result in delays when these will show on the site. However, these delays must be properly explained and advised by the freelancer and acknowledged by the buyer before work is to initiate as to avoid disputes issues.
Prohibited services All kinds of services can be offered on PPH and therefore offered in an Offer. There are just a few things that can't be offered:
Tips for Posting Offers:
Do set a realistic delivery timeframe that you know you can meet. Late delivery will lead to unhappy Buyers and will affect your rankings.
Don't set a price that is priced per hour or per item. Offers are fixed price services. The price should be the total amount that the Buyer will pay for delivery of the service specified (inclusive of any VAT). You can offer a package that is time-based if it is clear to the Buyer that is what they are paying for, it makes sense for the nature of the service to make it time-based rather than outcome based and the Buyer will get a useful service if they purchase just the one Offer for example "I can be your Virtual Assistant for 2 hours".
There is a limit in the field "PROVIDE A DESCRIPTION FOR YOUR OFFER, OPTIMIZED FOR SEARCH RESULTS" and the characters added need to be more than 120 and less than 150 characters. Please bear in mind that apart from words, spaces between the letters and punctuation count as a characters as well. In the aforementioned section you can provide a short and precise description to make your Offer stand out on search engines results.
If you wish to add a detailed description of what that Offer provides then it needs to be done through this field “PROVIDE MORE DETAILS ABOUT YOUR OFFER” which is the section Buyers can actually see when viewing your post.
Here are our top tips to create an irresistible offer for buyers:
There it is, our top 5 tips to ensure your offer attracts many sales.
Offer add-ons are a great way for Freelancers to enhance their Offer listings and a super-easy way for Buyers to select additional services as part of the same Offer package.
Add-ons are related, optional, extra services that form part of an Offer listing. These are provided by the same Freelancer who created the Offer and they allow Freelancers to offer relevant services in addition to their main Offer offering as part of the same package.
For example, a logo design Offer could offer the following add-on services:
The core Offer remains unchanged but the Buyer is free to select the additional services at the point of sale. This is done from the main Offer listing page and the price is automatically recalculated.
In addition to custom add-ons, the Freelancer can add the option for priority delivery. For a pre-determined price, the Freelancer is committed to prioritize this service and deliver all the work including the selected add-ons by the specified time. The priority delivery fee is set by the Freelancer.
Featured Offers is an additional, optional way by which Freelancers can make their Offers stand out to prospective Buyers. For a small fee, Featured Offers will have higher visibility across the site for 7 days.
Benefits:
If you already have an Offer on the site you can feature it from the Offers section of your 'My Freelancer activity' page.
Alternatively, you can feature a new Offer as follows:
When you feature your Offer you have the following renewal options to automatically re-feature your Offer:
Note, if you choose to re-feature your Offer again before the 7 day feature period has expired the 7 day feature period starts again, it is not added on to the end of the original feature period.
All kinds of services can be offered on PPH, however, there are just a few services that are not suitable for the PPH marketplace. If your Offer has been declined altogether then you should have received an email to the default email address on your PPH account explaining why (always checks your spam folder). If you believe your Offer does meet these policies, or if you can offer another service that is accepted on PPH, then post another Offer and we will take another look.
Offers are fixed-price jobs posted by Freelancers. To cancel an offer on your profile, follow these steps:
If you have received a notification that your offer needs editing you should have also received an email to the default email address for your PeoplePerHour account, explaining why (always check your spam folder).
You will need to locate the offer you wish to edit in your Freelance Activity tab.
If you are unsure what needs changing then check that your Offer meets the following points:
How do I get my Offer re-posted?
Your Offer will then be rechecked and hopefully posted on the site very quickly.
For our Freelancers there is a website feature available to help you promote your Profile, expand your customer base and drive your sales to the next level! You can feature your Profile and appear in the first 3 slots in https://www.peopleperhour.com/freelance for each one of your skills.
How to feature your profile:
Featured Profiles is a great way for you to gain more visibility and boost your sales. They can be used by pretty much anyone – from seasoned Freelancers to those aiming to their first few sales to be qualified.
It’s important that you spend time putting together a good Proposal. It doesn't have to belong, but it needs to fully address the needs of the buyer. Begin by identifying the key specifics of the project:
Here are some other top tips!
If the proposal has been accepted, there is unfortunately no way to amend it.
What we suggest doing, in this case, is to clearly document the amended agreement in the workstream that's between yourself and your Buyer. Then make it clear that both parties agree to the changes in price for the work.
Then you can either ask your Buyer for the deposit for the extra funds if you want to have the full amount in escrow or you can invoice directly for the agreed amount of work once completed.
If you have sent a Proposal to a Buyer that they haven't yet accepted and you want to change some details you will need to cancel your original Proposal and then re-send a new Proposal in the WorkStream.
To do this:
You do not use extra Proposal credits for new Proposals sent in the same WorkStream.
If your Buyer has accepted your Proposal already you will not be able to directly change or cancel your Proposal. Instead:
At the beginning of every month all users are given 15 Proposal credits completely free.
For every Proposal sent, 1 credit is used up even if the Buyer does not accept your Proposal.
If you cancel a Proposal with a particular Buyer (for example because something is incorrect or you agree a slightly changed scope) and re-submit a new Proposal to the same Buyer in the same WorkStream it will not use up another credit.
Irrespective of how many credits you used up the previous month (whether 0, 1, 15, or anything in between) you will start the next month with an allocation of 15 credits again.
Example of how Proposal credits work:
Note: Previously (before 21/Mar/24) a credit wasn't used if you are the first to submit a Proposal. We removed this feature because some Freelancers were using a bot to snipe the first Proposal with low quality text.
You can always buy more credits than your free allocation by going to your Settings and within the General section clicking "Buy more" in front of the row Proposal Credits. Unlike the free allotment of 15 credits each month, credits that you buy do roll over each month if you don't use them.
Featured Proposals are an optional way to maximize your chance of success on PeoplePerHour. Each time you feature a proposal, this requires a Featured Proposal Credit (in addition to a standard proposal credit).
Benefits:
In order to feature a proposal, you will need to purchase featured proposals credits under your Settings > General > Featured Proposal Credits.
When submitting a proposal, you can tick the checkbox > Send & Feature. Once you click on Send & Feature you will see the Featured banner under your proposal.
Searching for jobs is straightforward on PPH and to make it easier we created Saved Searches. This feature allows you to simply store any current search and retrieve the latest results with a single click!
Saved searches can be edited or deleted by hovering over the search name
The Hire Me Widget is a great way for you to promote your PPH profile online and improve your chance to win work. It works by embedding an infobox on your own personal website. This provides links to your PPH profile page, an up-to-date feedback rating and links to your selected Offers. The widget is a chunk of HTML code that you can insert directly into your website. If you have access to edit the HTML on your website, you should be able to use the PeoplePerHour widget.
Why get the PPH Hire Me Widget?
How to get the Widget:
The widget is not designed to be embedded on a Facebook page but can be added to a personal sites where you can alter the HTML. This include sites powered by WordPress and other online tools. You can promote your PPH profile on Facebook (and other social media sites) by following the instructions on this page.
Sorry but no, your profile view data isn't exactly accurate telemetry data. We store all profile views whether the viewer is a human or a bot, whether the view is from a guest or a logged in user, and whether the view is legit or malicious. This means, sometimes we will record anomalies and "view spikes".
One example of when Profile view counts become inaccurate is when our website suffers a Denial-Of-Service attack which can create a lot of view spam. Another example of when Profile view counts become inaccurate is when a foreign agent scrapes content off our website. A common reason why these crawlers do this is to gather training data for their AI models. There isn't much we can do about it I'm afraid.
Freelancers can add the skills they wish to their profile via the edit page. You do not need to create a new PPH account as you can offer different services via the existing profile you have already set up.
The key principle on PeoplePerHour is that payment to the Freelancer is only made when the agreed scope of work has been delivered, in accordance with Terms and Conditions.
Here is how the PPH Money Protection Guarantee works in practice:
If you would like to use a new payment card such as a debit card or credit card, you can add this during checkout or can save it once payment has been completed. It will then be added to your profile.
We're afraid that bank accounts as a pay-in method aren't an option. A bank account can only be used by Freelancers for pay-out (withdrawals).
A voucher is also called a Discount code or Promo code.
Vouchers can only be used on our check out page.
Our vouchers cannot be used to pay an invoice. They can only be used for your escrow deposits. i.e The vouchers only give a discount on the deposit value NOT the invoice values. So if you would like to use a code that has been provided, please make sure that it is applied when you are paying for a deposit. When an invoice is raised, there will not be an option to enter the code.
Promo codes cannot be added manually if they are not added to the initial deposit phase. They can, however, be used on the next job that you would like to use it for.
A credit note can only be provided to you from PeoplePerHour. A credit note cannot be withdrawn from your account and can only be used under our platform. Whenever you go to pay an invoice, or pay a deposit request for a custom proposal or purchase an Offer, simply select "PPH Account" as your payment method.
Escrow is a legal arrangement in which a third party temporarily holds money or property until a particular condition has been met (such as the fulfillment of a purchase agreement). This is used on PeoplePerHour to protect buyers and freelancers in case issues arise during the completion of a Project. When a Buyer agrees to start work with a freelancer, whether by purchasing an Offer or by accepting a custom Job proposal, they are asked to pay some funds into an Escrow account. The amount paid into Escrow is the full price of the Offer service, if an Offer purchase, or a deposit amount as defined in the accepted Project proposal. These funds are not paid to the freelancer at this point. Instead, they are held on the Buyer's behalf by PPH so that the freelancer has some security before they start work, and so that the Buyer does not have to pay any money upfront before they have received the agreed deliverables. These funds are released from Escrow to the freelancer as payment under one of three circumstances:
Please note that funds will only become available for withdrawal after the clearing period, which can take approximately 14 working days to process. Please also be aware that National Bank Holidays may also have an impact on processing times.
When a buyer purchases an Offer service or accepts a custom Project proposal; they are asked to pay funds into an Escrow account.
These funds are held in the Escrow account until the project has finished and the Freelancer raises an invoice while the Buyer confirms they are happy that the project has completed and pays the invoice.
As a Freelancer, the Escrow facility provides you with security before you start working.
We urge that, for small projects or where you have no record working with the Buyer, you request either all the funds to be put in Escrow or agree to milestones, which need the payments pre-funded to escrow (as a deposit) before you start work on each milestone.
Please note: you do not need to raise an invoice for each milestone. All you need is to ensure that the funds are in place by requesting a deposit. It is usually best you complete the project and invoice for the whole lot in one go in the end.
In PPH we understand the importance of downloading your Payment History. We provide:
In your Payments section of your account you will find statements which provide you with a clear view of all your income (earnings) and expenses (payments, PPH fees etc) for any month including the current month. With this feature you can:
Statements are shown in whichever currency your profile is set to.
At the top of each financial statement is a summary for the selected month. This shows totals for all income, PPH Service fees, payments made and other fees. If you are applicable to pay VAT, this is shown in the middle column.
Below the statement summary is an interactive breakdown of income and expenses, which lists all income and expenses by individual line items.
Only invoices that have been both paid by the Buyer and processed by PPH are included in statements as earnings (if you are the Freelancer) or Payments (if you are the Buyer). Funds held in Escrow either as a deposit for a Job or as the payment for an Offer will not be reflected in the Monthly Statement until payment is released by invoices being paid and then approved by PPH.
In the Breakdown section, individual items belonging to sub-categories can be shown / hidden by clicking the icons next to the category heading. Clicking the orange links on for the invoices will download a PDF copy of the invoice / credit note.
Income:
Expenses:
You'll be able to generate Receipts in the transactions tab of your payments page. Choose the payment you want a receipt for and the system will create a PDF for you.
Your available earnings can be seen in your PeoplePerHour Account, under the Payments section > Transactions and then choose the option Earnings. This shows all funds available to withdraw. The amount held on deposit, under Escrow accounts, can be seen in your freelancer Escrow Account. You can also see all your transactions by selecting All Transactions and you will have more detailed information and also have the option to export them.
We encourage freelancers and buyers to work together to try and resolve any disagreements. In most cases, issues can be easily resolved with some good communication, and have seen that 70% of Disputes are resolved before our Dispute Team involvement. We first recommend that you take a look at the "PPH Rules of Engagement" which are part of the terms and conditions for Job Delivery to make sure that you are acting in keeping with the T&Cs on PPH, and that you know what is expected of your Buyer or Freelancer too.
All Freelancers are encouraged to deliver great service to their Buyers which includes doing what they can to address any issues. As a Freelancer, you need to make sure you have provided revisions before raising a Dispute. If you haven't then the Dispute Team will get rejected by our team. When a Freelancer is about to raise a dispute they are asked to pay a Dispute Fee. (If the Dispute is cancelled then the Dispute Fee is automatically refunded to your PPH Account)
As a Buyer, We urge our Buyers to provide feedback when they are not happy with the work. Do not forget that your freelancer has spent time and effort to make sure the project is completed to your satisfaction.
If the Dispute is an overpayment of an invoice, the Buyer can reject it and explain to the Freelancer why they believe the payment should not be made. The Freelancer can then decide whether they agree with the Buyer and will, for example, finish the work correctly before raising a new invoice.
If the Freelancer still believes they should be paid for work delivered then they can raise a Dispute to our Dispute Team "Raise a Dispute" from the notification that they will have received in their WorkStream.
In order to purchase an Offer or pay for a Project listed in a specific currency, you do not have to have the exact amount of that currency in your Wallet. You can complete your purchases using amounts stored in other currencies, which will be automatically converted in the required currency in the payments page.
For example, having $100, €100 and £100 does not disallow you from purchasing an Offer that costs £170. You can now complete your purchase without further hassle as the amounts you hold into your Wallet in other currencies will be automatically converted to the currency of the transaction.
There is no registration / sign-up fee, fees to search for projects, or even to post an offer. Therefore, PeoplePerHour charges the freelancer a service fee on earnings as follows:
Please also note:
All Users are provided with a statement at the end of each month showing their net effective commission fee in their ‘Payments' section on the Website.
If you are trading in the UK you can get VAT registered which allows you to claim back VAT from HMRC quarterly.
To find out how to get VAT registered please visit: https://www.hmrc.gov.uk/vat/start/register/
Payoneer empowers global commerce by connecting businesses, professionals, countries and currencies with its innovative cross-border payments platform. With Payoneer’s fast, flexible, secure and low-cost solutions, businesses and professionals in both developed and emerging markets can now pay and get paid globally as easily as they do locally.
Freelancers can withdraw funds from their PPH wallet to a Payoneer card.
Those of you who already own a Payoneer card, you can use it whenever you withdraw your earnings from PPH. For those who don’t have a Payoneer card yet, you can order a new card through our site following a few, simple steps and start enjoying fast, secure international payments.
You need to go to your Settings page, click on “Payments”, then “Edit” next to “Withdrawal Accounts” and click to add a Payoneer account to your PPH account. Login to your Payoneer account if you already have one or complete the steps needed to order a new Payoneer card.
The Payoneer Prepaid MasterCard Card enables professionals to receive their payments within minutes. Benefits include:
Payoneer’s global banking network enables you to get funds to a local bank in your country, significantly reducing the cost of getting paid and avoiding delays.
When a buyer pays using a payment method, e.g. their credit card and if during checkout has the “Remember these details” checkbox enabled, then the user is eligible for express checkout with only 1 click for all future payments. This means that the next time a user tries to buy services through PeoplePerHour (example: accept a Proposal, pay an invoice, marking a Job as urgent, make an Offer or Proposal featured, etc) they no longer have to enter the details of their credit card or another used payment method. When you click the “Accept Proposal” button or “Pay invoice” then the payment is completed without asking again for the same details. Customers can disable 1 click payments from their account by going to the Payments section from the top menu, then click Payment methods and finally uncheck the checkbox “One-click payments enabled”.
Similar to the automatic payment of invoices, we will automatically refund cash from escrow under certain circumstances. Automatic refunds are reviewed from our Payment team for security reasons.
Automatic refunds occur when a stream is deemed inactive. The Freelancer will then be alerted by email. They can take action to keep the WorkStream live.
Email notifications:
Circumstances for an automatic refund of escrow money:
Offer streams
Job streams
If you receive a notification that your money in the Escrow account for a particular project is being automatically refunded to you, one of two things will have happened:
This automation is in place to prevent your funds from being held indefinitely in Escrow accounts for projects not delivered. In all cases before any funds are automatically refunded your freelancer will first receive notifications from us checking the status of the project to make sure something hasn't gone astray. The reminders ask the freelancer to take action to confirm if you aren't due for a refund.
If for some reason you freelancer didn't see or take action on these reminders and the project is still in progress they can:
AutoPay is a feature available to members who joined our website before Nov/23. AutoPay allows buyers and freelancers to manage work delivered on an ongoing basis. Our AutoPay functionality replaces what we previously called “payroll request”.
How it works:
Benefits of AutoPay for Buyers:
To set up AutoPay as a Buyer, Go to your WorkStream inbox, choose any WorkStream you have recurring billing with a freelancer, select “SET UP AUTOPAY” just above the messaging box, fill the details and that’s it! The freelancer will be notified and start working based on your requirements.
Benefits of AutoPay for freelancers:
How to request AutoPay as a freelancer, Go to your WorkStream Inbox, choose any WorkStream you have recurring billing with a Buyer, select “MORE” > “REQUEST AUTOPAY” just above the messaging box, fill the details and wait for Buyer to approve.
Q: If a Buyer sets up AutoPay, does it need to be approved by a Freelancer? A: Yes, whoever Requests a AutoPay, it always needs Approval from the Buyer. i.e. If a Freelancer requests AutoPay, the Buyer needs to Approve. If the Buyer requests AutoPay, they themselves need to also approve it.
Some countries have been designated as “slow-to-pay” countries and transfers made to those countries may take several days or even weeks in crediting the receiving account. For international Bank transfers, credit to the beneficiary may be delayed by factors such as local bank holidays, delays by an intermediary bank or other local conditions.
The following is a list of slow-to-pay countries:
| "slow-to-pay" Countries |
|---|
| Albania |
| Algeria |
| Angola |
| Argentina |
| Armenia |
| Azerbaijan |
| Bangladesh |
| Barbados |
| Benin |
| Bhutan |
| Bolivia |
| Botswana |
| Brazil |
| Brunei |
| Burkina Faso |
| Burundi |
| Cambodia |
| Cameroon |
| Cape Verde Islands |
| Central African |
| Chad |
| Chile |
| China |
| Colombia |
| Comoros |
| Congo, Dem. Republic of |
| Congo, Republic of |
| Republic of |
| Côte d'Ivoire/Ivory Coast |
| Croatia |
| Djibouti |
| Dominican Republic |
| Eastern Caribbean |
| Egypt |
| Estonia |
| Ethiopia |
| Gabon |
| Gambia |
| Ghana |
| Guatemala |
| Guyana |
| Haiti |
| India |
| Indonesia |
| Israel |
| Jordan |
| Kenya |
| Kyrgyzstan |
| Kuwait |
| Laos |
| Latvia |
| Lebanon |
| Lesotho |
| Macau |
| Macedonia |
| Madagascar |
| Malawi |
| Malaysia |
| Mali |
| Mauritania |
| Mauritius |
| Moldova |
| Mongolia |
| Morocco |
| Mozambique |
| Namibia |
| Nepal |
| Nicaragua |
| Niger |
| Nigeria |
| Oman |
| Pakistan |
| Papua New Guinea |
| Poland |
| Qatar |
| Romania |
| Russia |
| Rwanda |
| Saudi Arabia |
| Senegal |
| Serbia |
| Seychelles |
| Sierra Leone |
| Slovakia |
| Somalia |
| Sri Lanka |
| Suriname |
| Swaziland |
| Tanzania |
| Togo |
| Tonga |
| Trinidad & Tobago |
| Turkmenistan |
| Uganda |
| Ukraine |
| Uzbekistan |
| Venezuela |
| Vietnam |
| West African |
| West Samoa |
| Yemen |
| Zambia |
| Zimbabwe |
Before any withdrawal of funds, we have to do a certain amount of checks for fraud prevention purposes. This is known as the clearing period. As we have grown as a business, we’ve been required to do more checks before we can release funds. Clearing periods are needed for us to protect you and your money from fraudulent criminal activity.
The length of your clearing period will be determined by how much you have earned on PeoplePerHour in the previous two calendar months.
For example, if today is the 17th June, we will look at your earnings between the 1st April and 31st May. If your earnings in April and May are £3,200, then your clearing period will be 7 days. The clearing period encompasses weekends as well as weekdays. So, using the example above with a clearing period of 7 days, if a buyer pays your invoice at 1.15pm on Thursday 17th June, your funds will be available to withdraw on Thursday 24th June at 1.15pm.
Following the clearing period, all withdrawal requests will be processed by the PeoplePerHour team within 2 working days.
We understand that you probably don’t know the exact amount that you’ve earned on our platform during the last two calendar months. That’s why we do the hard work for you to make it clear and easy to understand when you’ll be able to withdraw your earnings. Simply go to the “My Money” tab in the payments section of your account, and you’ll be able to see exactly how much money you’ve earned in the previous two months, and how long your clearing period will be as a result.
Unfortunately, this is something you will have to take care of yourself as being a Freelancer means that you are responsible for your own taxation and finances. A good idea might be to search online for a specialist or consult the local authorities where you live.
No, it’s against the terms and conditions to take any communication off the platform. These rules are put in place to protect both our buyers and freelancers. This is so that if there is a dispute we can intervene effectively by reviewing your communication in the project workstream. If you take communication off the platform, we won’t be able to support you in your dispute, and you won’t be protected.
Discussing requirements and making an agreement to start a Project should all be made directly in the WorkStream. Don't forget you can easily exchange files in the WorkStream, or if you are a Freelancer and want to share samples of your work, you can point the Buyer to your portfolio in your PeoplePerHour profile.
Never take communication outside of the WorkStream within your project. If a buyer is insistent that they want to communicate through platforms like Telegram and Whatsapp, you will have no protection against a scam. By keeping the communication and project within the WorkStream, the buyer will have to pay a deposit before any work has started, and our team can intervene if any disputes arise. It’s against our terms and conditions to take communication off the PeoplePerHour website.
The WorkStream is where all communication between Buyer and Freelancer is conducted in private. Via the WorkStream, the parties can exchange information including file attachments, send a Proposal or raise an Invoice, make payments, request a refund or raise a Dispute in relation to a Job.
In using the WorkStream we have just a few policies that Buyers and Freelancers are expected to stick to.
A violation of these policies may lead to actions not limited to warnings and account suspensions.
On acceptance of a Proposal or purchase of an Offer, make sure that all direct communication goes via the WorkStream. On PPH you should find all the tools you need in order to be able to work together including the ability to exchange files directly in the WorkStream. However, if it is essential to communicate outside the WorkStream while a Job is in progress then make sure to post any key agreements back on the WorkStream to protect yourself in case of a Dispute.
Don't Attempt to exchange your contact details with another Buyer or Freelancer before a Proposal has been accepted or an Offer purchased. This includes directing another Buyer or Freelancer to your company website or your profile on another website. Discussing requirements and making an agreement to start a Job should all be made directly on the WorkStream. Don't forget you can easily exchange files in the WorkStream, or if you are a Freelancer and want to share samples of your work, you can point the Buyer to your portfolio in your PPH profile.
We don't like to get in the way of our Buyers and Freelancers communicating together to get the Job done. We just have a few basic policies that apply when exchanging messages in the WorkStream. The policies include no exchange of contact details before an offer has been purchased or a proposal for a custom Job has been accepted.
PPH is a marketplace for connecting Buyers and Freelancers and all work and payment between a Buyer and Freelancer must be completed through the site.
To make sure that is the case all messages that include contact details before work has been agreed on PPH, will be removed and you will receive a message in your WorkStream to explain why.
Did you know:
By clicking on your profile icon, You can access your Settings pages, allowing you to manage the types of emails that you receive from us. In Settings > Notifications, we introduced a list of the most important email communication of PPH and you can tick the emails you want to receive and untick the ones you don’t. Please don’t forget that in the footer of all emails there is an ‘unsubscribe’ link that you can also use, which of course updates your notifications settings.
Here at PeoplePerHour, we don't like to spam. We aim to only ever send you emails directly related to your activity on the site or send you information that we think you will find useful. If you would like to change the emails that you are receiving you can do that at any time. Here's how:
Set which system notifications you receive
Select Settings from the drop-down user menu and click the Notification tab.
We’ve made the decision to stop updating our PeoplePerHour mobile app.
Whilst we appreciate this may be disappointing news to hear, we believe this decision is the right one and should not hinder your PeoplePerHour experience.
We have made sure that our desktop and mobile website has all the same functionality of the App and we recommend using a web browser to access our freelance marketplace going forward.
Because of this decision, we will no longer be fielding any support requests for the mobile App.
We thank you for your understanding and we apologise for any inconvenience caused by this decision.
No. However, the PPH website works well on small screens.
The following is a list of the allowed file types and file extensions that can be uploaded and attached to a PPH WorkStream.
If the filetype you wish to use is not currently supported, one solution is to simply compress it as a zip file prior to uploading to the WorkStream. Always be cautious when transferring files online.
Image files:
Other media:
Compression:
Documents:
If you're having trouble uploading images to your profile, then you've come to the right place for help! Below you'll find all the minimum and maximum dimensions for images that we accept on PeoplePerHour.
The recommended size for the perfect offer image is 1280x720.
Best practice: Offer images are displayed in the search results when buyers search for an offer. This is why it's best practice to have a good quality image that demonstrates your skills and professionalism! Avoid too much text or unnecessary visuals on your offer images - make sure the image is pleasing to the eye.
Best practice: Having a picture of yourself is much more friendly and personable than the likes of a logo for example. Buyers want to get a sense of the person they may decide to do business with. Make sure that your photo is not blurry, and has good lighting and a basic background!
The recommended size for the perfect Cover photo image is 1600x500 pixels.
Best practice: The cover image will be the largest image on your profile so you want to make it stand out! A good quality cover photo will make your profile more appealing and will set the tone for your work, so make it count.
The Maximum portfolio total size is 100MB and up to 70 files.
Best practice: Your portfolio is for showing off your best work and favourite pieces - this is where your talent will really shine through with your choice of images, so take your time and choose the ones you think buyers will want to see. Avoid making collages and only include one sample of work per image - this is to ensure the buyer remains engaged and will quickly understand your work.
Audio/images and video files can be added to your portfolio. However, there is a specific limitation concerning the file size. You can only add up to 70 files, or total size of 100MB.
This also depends on the type of file format you are using as there is some type of files that are not applicable on the platform. If you find you are having trouble uploading your file, you will need to contact the support team directly and they can talk you through the next steps.
Thanks for sharing your interest in collaborating with PeoplePerHour!
Please email [email protected] with your details and some pictures of your work.
I'm afraid this doesn't guarantee that your work will be featured but one of our team will take a look and will be in touch if they would like some more information.
We'll let you know if we end up posting anything across our social media page.
The PPH system detects potentially fraudulent activity and creates a block list of suspicious email addresses.
If you believe that your email address is in this block list incorrectly then please contact our customer support team.
Great to hear you're interested in joining our platform. All you need to do is fill out a short application form. Once this is done, it’ll be reviewed by our moderation team within 7 working days. The link to get started: register. If your application is successful, you will then be able to start posting offers and communicating with buyers.
You'd need to go through the Freelancer Application process to have a freelancer account. The easiest way to do this is to look for the "Post Offer" option on your account account (not Post project). This should then direct you to fill out the Freelancer application form.
At PeoplePerHour our Buyers and Freelancers are authentic therefore we urge all of our users to log in with their real names and profile pictures as we believe every true professional must be genuine. All of our users profile names need to be the same as their payment method account names, either their PayPal account or bank statement. In order to change their PeoplePerHour profile names, our users will need to contact our customer support team.
Our users (freelancers or buyers) will need to provide us with proof of identification (National ID, Driving Licence or Passport). Those documents are private and should never be published online only send via email to our support team.
To change your location, go to the Profile Edit page and select your location from the drop-down list. Please be aware that any changes to your location will be moderated before they become visible on your profile.
In some cases, your location may be locked and you will be unable to change your location settings. This is because PeoplePerHour has automatically updated your location to where you have accessed PeoplePerHour. We do this so that members of the site know which country other members are based in, which is important to our users when conducting work with each other.
When using PeoplePerHour, it's important that your location settings are accurate and up-to-date. If we notice that the city and country you have selected in your profile is different from the place you regularly access PeoplePerHour from, we will update your details automatically. We do this so that members of the site know which country other members are based in, which is important to our users when conducting work with each other. If we make this change to your profile, the location settings will be locked so you will be unable to change your location settings. Instead you will see a tooltip notification when hovering over your country icon to alert you to this. If you think we have made a mistake and updated your location incorrectly, please contact the support team and provide proof of your location such as a utility bill showing your name and place of residence.
The Security Question is a important defense against your account getting Hacked. There isn't a way to reset your security question manually and you'll need to get in touch with the customer support team if you need your Security Question reset.
You can change your profile picture in the Edit Profile section of your account.
The reason why your profile picture may not have been uploaded immediately is because it's waiting to be approved by the moderation team. This doesn't mean that it wasn't unsuccessful, it just means that it's still to be reviewed. Please allow 24 hours for this change to be applied and ensure that the profile picture you're changing to is a picture of yourself and not a logo or cartoon. If you are registered under a company however, a company logo is acceptable.
To delete your account, please email [email protected] and request account deletion. Please be aware that once your account is deleted, we will be unable to restore it and all your site history will no longer be available. You will be notified by our systems once the deletion request has been actioned.
You can deactivate your PPH account. This is the process:
Please report security concerns to [email protected].
We're sorry but PPH do not run a bug bounty program or a vulnerability reward program.
We take these events very seriously and will immediately remove any user who goes against our T&Cs and is seen to be a threat to our community.
To ensure the safety and security of the community, all communications must be kept within the workstream and are outlined in our T&Cs. Please be aware that any communication outside the platform is strictly forbidden and is considered a breach of our T&Cs.
Anyone who mentions telegram is a particularly strong indicator of something that isn't a real project.
Talent Scout on PeoplePerHour was a optional project upgrade available for a fee of £250 (or €300 or $320).
This upgrade previously included dedicated help from the PPH team to assist Buyers in making a more informed decision for their project.
Talent Scout was discontinued June 2025.
No, phone support and chat support was removed from the PPH website in June 2022.
I'm afraid we cannot advise on tax matters. You'll need to get this clarified with your accountant.
PPH was incorporated on 12/Sep/2007.
Orange.
Coffee (and coffee cake).
Porygon2.